How To Win Friends And Influence People - (In Nutshell)
Part One: Fundamental Techniques In Handling People
Don't criticize, condemn or complain
Give honest and sincere appreciation
Arouse in the other person an eager want
Part Two: Six WaysTo Make People Like You
Become genuinely interested in other people
Smile
Remember that a person's name is to that the sweetest and most important sound in any language
Be a good listener. Encourage others to talk about themselves.
Talk in terms of the other person's interests.
Make the other person feel important - and do it sincerely
Part Three: Win People To YOu Way Of Thinking
The only way to get the best of an argument is to avoid it
Show respect for the other person's opinions. Never say, “You're wrong”
If you are wrong, admit it quickly and emphatically
Begin in a friendly way
Get the other person saying “yes, yes” immediately
Let the other person feel that the idea is his or hers
Let the other person do a great deal of the talking
Try honesty to see things from the other person's point of view
Be sympathetic with the other person's ideas and desires
Appeal to the nobler motives
Dramatize your ideas
Throw down a challenge
Part Four: Be A Leader - How to change people without giving offense or arousing resentment
Begin with praise and honest appreciation
Call attention to people's mistakes indirectly
Talk about your own mistakes before criticizing the other person
Ask question instead of giving direct orders
Let the other person save face
Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise”
Give the other person a fine reputation to live up to
Use encouragement. Make the fault seem easy to correct
Make the other person happy about doing the thing you suggest.
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